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Motorhome Rentals  6 and Motorhome Rentals  6 Nova Campervan Discount Rentals  AU - Scenic

FAQ

  • 2. How do I book a campervan through Campervan Brokers?
    To book a campervan, simply visit our website, browse available vehicles, and follow the booking process. You can customize your trip, including rental duration, pickup and drop-off locations, and additional services, such as insurance and equipment.
  • 19. Can I drive the campervan off-road?
    While most campervans are suitable for sealed roads, off-road driving may not be permitted under the rental agreement. Please consult your provider’s terms if you intend to explore off the beaten path.
  • 9. Is insurance included with the rental?
    Yes, basic insurance is included in all rentals. You can also choose to upgrade to comprehensive coverage for additional peace of mind during your trip.
  • 8. Do you offer one-way rentals?
    Yes, one-way rentals are available, allowing you to pick up your campervan in one location and drop it off at another. Please note that one-way fees may apply.
  • 7. What is your cancellation policy?
    Cancellation policies vary depending on the provider. Full details are provided at the time of booking, but generally, cancellations made well in advance will receive a full or partial refund, while late cancellations may incur charges.
  • 6. Are there age restrictions for renting a campervan?
    Yes, most rental companies require drivers to be at least 21 years old. Some vehicles may have higher age restrictions, such as 25 years. A valid driver’s license is also required.
  • 18. How do I pay for my rental?
    Payments can be made securely online using major credit cards. A deposit is usually required to confirm the booking, with the balance due closer to your departure date.
  • 11. Can I travel between New Zealand and Australia with the same rental?
    No, vehicles cannot be transported between New Zealand and Australia. You will need to book separate campervans for each country if you plan to travel in both.
  • 5. What is included in the rental price?
    The rental price typically includes the campervan, standard insurance, mileage, and basic amenities such as kitchen equipment. Additional features such as GPS, child seats, or Wi-Fi may be available at extra cost.
  • 1. What is Campervan Brokers, and what services do you offer?
    Campervan Brokers is an online platform that helps travelers hire campervans for trips in New Zealand and Australia. We act as intermediaries between travelers and reputable campervan providers, offering customized travel packages and personal support throughout your journey and brokering you a great deal.
  • 13. Can I modify my booking after it has been confirmed?
    Yes, you can modify your booking subject to availability and the provider’s terms. Modifications such as changing the travel dates or vehicle type may incur additional fees.
  • 12. How far in advance should I book my campervan?
    We recommend booking as early as possible, especially during peak travel seasons, to ensure you secure your preferred vehicle. Booking at least 3 to 6 months in advance is advisable for popular travel periods.
  • 16. What equipment comes with the campervan?
    Most standard equipment typically includes bedding, kitchen supplies, and cleaning equipment. Additional items like camping chairs, tables, or outdoor gear can be rented as optional extras.
  • 17. Can I bring pets in the campervan?
    Some providers allow pets in their vehicles, while others do not. Please inform us if you plan to travel with a pet, and we will find a suitable campervan for your needs.
  • 15. Are there any hidden fees I should be aware of?
    We strive for transparency in our pricing. All potential fees, including optional extras or one-way fees, will be clearly disclosed during the booking process.
  • 4. Do I need an international driver’s license to rent a campervan?
    In most cases, an international driver’s license is not required, but still recommended.
  • 20. What if I have more questions during my trip?
    We offer customer support throughout your journey. If you have any questions or need assistance, feel free to contact us via phone or email, and our team will be happy to assist you.
  • 10. What should I do if the campervan breaks down?
    In the unlikely event of a breakdown, each rental comes with 24/7 roadside assistance. Full details on how to access this service will be provided with your rental agreement.
  • 3. Can I choose the type of campervan I want?
    Yes, we offer a wide range of campervans, from budget-friendly options to luxury models. Our team will assist you in selecting the perfect vehicle based on your travel needs and preferences.
  • 14. Is unlimited mileage included in the rental?
    Most rentals include unlimited mileage, but some may have restrictions. This will be clearly outlined in your rental agreement.
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